Please contact customer service as soon as possible at support@coslus.com and provide your order number before your order is shipped, we will review it within 24-48 hours

Influenced by COVID-19 and other factors, it is common for logistics to stagnate in the middle.If the tracking is not updated within 5-7 business days, please contact the customer service team 

Please contact customer service and provide your order number, we will invoice / receipt within 24-48 hours

First, record the video to demonstrate the problem. Secondly, provide your order number and then contact the customer service team