Orders & Shipping

Order Questions

1. How can I get an invoice or receipt for my purchase?

Please contact customer service (support@coslus.com) and  provide your order number, we will invoice / receipt within 1 working day.

2. How do I cancel an order?

Please contact customer service as soon as possible at support@coslus.com and provide your order number before your order is shipped, we will review it within within 1 working day.

3. Why hasn't my order been shipped?

We usually ship within 24-48 hours (except weekends and holidays). If your order has not been shipped for more than 7 days, it is recommended that you contact customer service about the status of your order. 

4. I reveived the incorrect item(s)

We sincerely apologize for any inconvenience caused and assure you that we will endeavor to rectify the situation. Kindly scroll down and reach out to our Customer Service Team.

5. I received damaged item(s)

We sincerely apologize for any inconvenience caused and assure you that we will endeavor to rectify the situation. Kindly scroll down and reach out to our Customer Service Team.

6. I didn't receive my order item(s)

We sincerely apologize for any inconvenience caused and assure you that we will endeavor to rectify the situation. Kindly scroll down and reach out to our Customer Service Team.

Shipping Questions

1.Where can I look for logistics information?

Once your order has been shipped, you will receive a tracking information notification email,you could click the link to know more your package status.

2. Where do you ship?

Orders can be shipped to the United States, Canada, and the United Kingdom, excluding remote regions within these countries Our preferred shipping partners are UPS and USPS, although we reserve the right to select other reputable carriers as needed Kindly note that we are unable to ship orders to PO addresses. Therefore, it is crucial to provide a full and accurate address when placing your order.

3. How long does shipping take? 

Generally, standard shipping takes around 5 to 7 business days for orders to arrive. However, please keep in mind that the actual delivery time may vary based on the shipping distance. To monitor the progress of your order, you can utilize the tracking number sent to you in the order confirmation email or by accessing the 'Track Order' feature on our website.