Shipping policy

Thanks for shopping with COSLUS. To keep track of your order, contact support@coslus.com so we can provide you the order’s tracking number.

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, shipped within 1–2 business days of order confirmation/payment. Orders placed on weekends may be delayed.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

Country

Estimated Delivery Time

Shipping Cost

Courier

US

 5-7 working days

Free Shipping 

Amazon/USPS/DHL

UK

 5-7 working days

Free Shipping 

Amazon/DHL

CA

 5-7 working days

Free Shipping 

Amazon/UPS/DHL

Total Delivery Time = Processing Time + Shipping Time (depending on your location)

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

If your order is delayed, please contact us via email: support@coslus.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

  • We can cancel the order for you if you Contact us as soon as possible after your purchase. If your payment has been processed but the parcel has not shipped, you can still cancel the order and we will issue a full refund.
  • Orders can't be canceled once the parcel is shipped out.

About Tax

In rare cases, your government may charge customs fees, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Phone: +1 855 594 3950

Email: support@coslus.com

Address: 17800 Castleton St., Ste 665, City of Industry, CA 91748, United States of America